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TERMS AND CONDITIONS: WINGMANS

1. Delivery Distance & Pricing

1.1 Delivery distance is calculated using driving distance, from the store of purchase to the delivery address.
1.2 Takeaways:

  • 0–3 km

  • 3–5 km

  • 5–7 km

1.3 Groceries, Pharmacy & Liquor Pricing:

  • 0–3 km

  • 3–5 km

  • 5–7 km

1.4 Deliveries beyond 7 km will be quoted separately.

2. Delivery Times

2.1 Standard delivery time is 45 minutes, depending on distance, store preparation time, weather, and traffic.
2.2 Customers are encouraged to order ahead. Wingman Delivery is not responsible for delays caused by the merchant’s preparation time.

3. Multiple Store Orders

3.1 Ordering from multiple stores will incur an additional fee for each extra stop.
3.2 Additional stop fees vary based on distance and will be communicated before delivery.

4. After-Hours Pricing

4.1 All base prices increase by R15 from 18:00, and an additional R15 every hour thereafter.
4.2 After-hours service is subject to availability.

5. Heavy Items & Bakkie Deliveries

5.1 Items weighing 8 kg or more, or items that require transportation using a bakkie, will be charged a minimum of R150.
5.2 Final pricing will depend on size, weight, and distance.

6. Payment Methods

6.1 Accepted payment methods:

  • EFT

  • Cash

  • Card payments

6.2 All card payments incur a 10% transaction fee.
6.3 EFT payments must reflect before delivery is released.

7. Restrictions

7.1 We do not deliver any beverages prepared in cups (e.g., milkshakes, smoothies, coffees).
7.2 We do not deliver ice cream or frozen desserts.
7.3 We do not handle or transport illegal items, restricted products, or items prohibited by South African law.

8. Group Orders

8.1 Our pricing is intended for individual orders.
8.2 Orders deemed to be group or bulk orders will be charged according to volume and weight.

9. Right of Refusal

9.1 Wingman Delivery reserves the absolute right to refuse service to anyone, without obligation to provide a reason.
9.2 Orders may be cancelled if the delivery location is unsafe or inaccessible.

10. Independent Service Disclaimer

10.1 Wingman Delivery operates independently and is not affiliated with, employed by, or partnered with any store, restaurant, or retailer we collect from.
10.2 We are not responsible for product quality, missing items, or wrong items prepared by merchants.

11. Changes to Terms

11.1 Wingman Delivery reserves the right to revise, update, or modify these terms and conditions without prior notice.
11.2 The terms in effect at the time of booking will apply.

📄 T&Cs FOR WINGMANS SHUTTLES

1. Booking & Payments

  • All bookings must be made in advance where possible.

  • A 50% deposit may be required for scheduled, group, or long-distance trips.

  • Full payment is required before departure unless otherwise agreed.

2. Pick-Up & Drop-Off

  • Delays caused by passengers (exceeding 10 minutes) may result in additional waiting charges.

  • Locations deemed unsafe or inaccessible may be declined by the driver.

3. Safety

  • Passengers must adhere to all safety and seatbelt regulations.

  • No illegal substances or hazardous materials may be transported.

4. Cancellations & No-Shows

  • Same-day cancellations may incur a cancellation fee.

  • No-shows will be charged the full fare.

5. Liability

  • Wingman Shuttles is not responsible for lost or damaged personal items.

  • The company may refuse service to intoxicated, aggressive, or unsafe passengers.

📄 T&Cs FOR WINGMANS CAR RENTAL

1. Driver Requirements

  • Minimum age: 23 years

  • Valid South African driver’s license, held for minimum 2 years

2. Vehicle Use

  • Vehicles may not be used for illegal activities, unapproved commercial use, or off-road driving.

  • Only the registered driver may operate the vehicle unless otherwise approved.

3. Payments & Deposits

  • Security deposit required depending on vehicle type.

  • Full rental amount must be paid upfront unless otherwise arranged.

4. Fuel

  • Vehicles must be returned with the same fuel level they were hired with.

  • Refuelling charges apply for discrepancies.

5. Damage & Accidents

  • The renter is responsible for any damage not covered by insurance.

  • Accidents must be reported within 24 hours with a police case number.

6. Late Returns

  • Late returns may incur hourly or daily penalties.

📄 T&Cs FOR WINGMANS BUSINESS HIRE

1. Business Service Use

  • Services include delivery, logistics support, outsourced movement, and transport.

  • Clients must share accurate delivery and operational details.

2. Pricing & Invoicing

  • Corporate pricing is based on distance, frequency, volume, and service level agreements.

  • Invoices are payable within 7 days unless agreed otherwise.

3. Service Delivery

  • Wingman Business Hire is not responsible for delays caused by traffic, load shedding, weather, or supplier delays.

  • Additional charges may apply for last-minute or after-hours requests.

4. Termination

  • Both parties may terminate service agreements with written notice.

  • Work done prior to termination remains payable.

5. Liability

  • Wingman is not responsible for product quality, packaging, or internal stock discrepancies of the client.

PRIVACY POLICY, REFUND POLICY & WEBSITE DISCLAIMER

Wingman Services

Last Updated: December 2025

1. INTRODUCTION

Welcome to Wingman Services (“the Company”, “we”, “our”, “us”). These Terms and Conditions govern all services offered by Wingman Services, including but not limited to:

  • Food Delivery

  • Transport & Shuttle Services

  • Business Logistics

  • Car Hire Services

By accessing our website, booking a service, or interacting with our platforms, you agree to these Terms and Conditions.

2. DEFINITIONS

  • Client/Customer/You: Any person or business using our services.

  • Services: Any offering provided by Wingman Services.

  • POPIA: The Protection of Personal Information Act, 4 of 2013 (South Africa).

3. USE OF SERVICES

3.1 Eligibility

You must be 18 years and older to use our services.

3.2 Accuracy of Information

Clients must provide accurate, complete, and updated information when making bookings.

3.3 Service Availability

Service availability may vary depending on location, demand, vehicle availability, operational hours, and other conditions.

4. BOOKINGS & PAYMENT

4.1 Booking Confirmation

A booking is confirmed only once payment is made and a confirmation message/email/SMS is received.

4.2 Payment Methods

Payments may be made via:

  • EFT

  • Approved card payments

  • Mobile payment platforms

4.3 Pricing

  • Prices vary based on distance, time, order type, and special requirements.

  • Prices may change without prior notice.

5. CUSTOMER RESPONSIBILITIES

Clients agree to:

  • Provide correct pick-up/drop-off details.

  • Ensure timely availability for transport or collection.

  • Follow all safety instructions.

6. COMPANY RESPONSIBILITIES

Wingman Services will:

  • Provide a reliable, safe, and professional service.

  • Communicate delays promptly.

  • Handle deliveries and logistics with care.

7. LIABILITY

The Company is not responsible for:

  • Delays caused by traffic, weather, road conditions, or unforeseen circumstances.

  • Loss or damage caused by incorrect customer information.

  • Items not properly packaged by the client for logistics or transport.

8. CAR HIRE TERMS

  • A valid driver’s license and ID/passport are required.

  • A security deposit may be required.

  • Clients are liable for negligent damage.

  • Late returns may attract additional charges.

9. REFUND & CANCELLATION POLICY

9.1 Cancellations

  • Transport & Shuttle Services:

    • Free cancellation within 1 hour of booking.

    • 50% fee for cancellations after the 1-hour window.

  • Food Delivery:

    • No cancellations once food has been purchased/prepared.

  • Business Logistics:

    • Cancel within 2 hours of booking for a full refund.

    • After dispatch, cancellation is not possible.

  • Car Hire:

    • Cancellation within 24 hours: 100% refund.

    • Same-day cancellation: 50% refund.

9.2 Refunds

Refunds will be processed within 7–14 business days after approval.

9.3 No Refund Cases

Refunds will not be granted if:

  • Incorrect addresses were supplied.

  • The client was unavailable at the pick-up/drop-off location.

  • Service delays were caused by external, uncontrollable factors.

10. PRIVACY POLICY (POPIA-ALIGNED)

10.1 Information We Collect

We collect personal information such as:

  • Full name

  • Contact details

  • Location/addresses

  • Payment information (secure and encrypted)

  • Service-related communication

10.2 Purpose of Collection

Your information is used to:

  • Process bookings

  • Provide services

  • Improve customer experience

  • Comply with legal obligations

10.3 Sharing of Information

We only share data with:

  • Delivery partners

  • Logistic partners

  • Payment processors

  • Authorities when required by law

We do not sell your information to third parties.

10.4 Data Protection

We implement reasonable organisational and technical safeguards to protect all personal information.

10.5 Your Rights (POPIA)

You can request to:

  • Access your information

  • Correct inaccurate details

  • Delete your information where legally possible

  • Withdraw consent

Contact details for privacy queries:
📧 admin@wingmans.co.za

11. WEBSITE DISCLAIMER

  • The content on our website is for general information only.

  • We strive for accuracy but do not guarantee completeness or reliability.

  • Use of the website is at your own risk.

  • Links to external sites do not imply endorsement.

12. INTELLECTUAL PROPERTY

All content—text, graphics, images, branding—belongs to Wingman Services unless stated otherwise.
Reproduction without permission is prohibited.

13. AMENDMENTS

The Company may update these Terms and Conditions at any time.
Continued use of our services indicates acceptance of any changes.

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